Recording of complete customer data

Every day, countless brochure inquiries are made over the internet. Under these circumstances, it is becoming more and more difficult for a company to generate complete customer data. Often, companies dispense with important details just to obtain a prospect's address. But what many employees forget is that bad customer data costs time and money and only leads to success in very few cases.
HiddenOperator would like to help you generate complete and serious customer inquiries. We achieve this with our on-line forms, which we can make available to you in different variations. These forms can be integrated into your contact or catalog ordering page, thus providing the desired result. An additional possibility is the use of a filter that monitors and processes all incoming customer data sets.

Automated shipping of advertising materials

Sales prospects, product documents or price lists are requested daily by many users, often only out of general interest and without any real intention to buy. No customer thinks seriously about the costs that are associated with a simple catalog order: production costs for the brochures, postage, the cost of envelopes and the work required to send the desired catalog on its way with a personal letter. HiddenOperator provides electronic brochures and delivers them by email. This saves not only money, but also protects the environment since many paper documents land in the wastebasket after a short period of time.

Personal response

Even with the first customer contact, standard, impersonal letters are often used because companies are trying to cope with the expenses of shipping brochures. Unfortunately, this is the wrong place for a company to save because prospective customers expect to receive a personal response to themselves and their wishes.
The individual inquiry of the customer plays a large role with HiddenOperator, for trust is what it’s all about in sales. How is a customer supposed to trust a company that has an anonymous sales team and does not provide an individual contact person? HiddenOperator ensures that a prospective customer feels secure and is personally and individually cared for from the start.

Qualify prospects and serve customers

How can a company find out whether the prospect is really a customer? There are several possibilities. One would be to wait and see whether the customer himself calls. Another way is to call the prospect and ask the questions that every company asks: “Did the brochures arrive?" “Did you receive the correct brochure?” “When can we call again?”
Since many companies prefer the first variation, costs per customer constantly rise. The second variation requires that the customer have strong nerves since prospects frequently order documents over the internet from many companies at the same time so they can make comparisons in peace and quiet. If, then, all the companies call the customer, one after the other at short intervals, the customer will break off contact out of irritation.
HiddenOperator focuses on customer service and voluntary dialog. From the start, the program attempts to qualify the prospect little by little as a potential customer. For this purpose, prospects are contacted at various intervals to ask questions. These queries are made by email and are therefore less time consuming for the company and do not bother the customer.

Reminders and inquiries

HiddenOperator will contact the prospect at irregular intervals. In these contacts, new products are introduced, or the prospect is reminded to provide missing customer data. From the start, the prospect is told that he will be provided with his own customer consultant, who needs some more information in order to be able to create a non-binding offer, for example. In this way, HiddenOperator motivates the customer to cooperate.

Electronic delivery of quotes and offers

HiddenOperator also sends the quote by email, which saves time and money. Quotes, service descriptions and drawings, if applicable, are converted to PDF format and sent with a personal letter.

Automated tracking of quotes

Once the quote is sent, the automated quote tracking is activated. HiddenOperator contacts the customer after a precisely defined time interval to find out whether the prospect is satisfied with the offer or whether changes are desired.

Manual, automatic or holiday mode

Individually customizable scheduling

HiddenOperator emulates a real sales employee. This means catalogs and forms are sent with typical human delays. This procedure takes place during the company’s work hours. Thus, the prospect always has the feeling that he or she is dealing with a real contact person and not an electronic program. The scheduling can be individually adjusted and can be changed at any time.